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La experiencia de nuestros clientes





Some of the worst customer service I have ever experienced! I purchased a groupon for the sunset paddleboard about 2 mon... read moreSome of the worst customer service I have ever experienced! I purchased a groupon for the sunset paddleboard about 2 months prior to the date I wanted. When I went to book on their website the code wouldn't work. So I used their contact us page thinking it would be an easy problem to solve. I never heard back so I sent a direct email. Never heard back again so I called. It went straight to voicemail and the mailbox was full. I called a few times again and nothing. Finally I sent a nasty email and I got a response back saying that they book quickly and there was only one spot available for the night I wanted (it was supposed to be my husband and I). But we could still come and watch the sunset. I was confused as to how that would work and asked some clarifying questions. Well, shocker! I never heard back. Our vacation to Miami was this weekend and we didn't get to do the sunset paddleboard that I already paid for. Nobody ever apologized for the error or for not returning my emails. Apparently it was my fault because 2 months prior isn't enough time to reserve your date. It's a shame because I was really excited and it looked super cool. But I would never use this company or recommend them to anyone because of their terrible customer service. I will be taking this up with groupon for a refund. read less


Esperaba más Los Paddleboards que usan en el Tour son muy buenos y ligeros. Debes de ir con mucha paciencia ya que se toman demasiado... read moreLos Paddleboards que usan en el Tour son muy buenos y ligeros. Debes de ir con mucha paciencia ya que se toman demasiado tiempo en el registro y preparación. Esperaba que fuera un recorrido más largo. Creo que pueden mejorar la experiencia. read less


Great experience. Pat was our guide and she was patient and helpful with the group. Beautiful views and she sent us some... read moreGreat experience. Pat was our guide and she was patient and helpful with the group. Beautiful views and she sent us some great photos of our experience so we didn’t have to worry about missing out or getting our phones wet. Would 100% do this again. ❤️ read less


My best friend and I decided to try paddling boarding once we saw there was a groupon for it. We found the place easily.... read moreMy best friend and I decided to try paddling boarding once we saw there was a groupon for it. We found the place easily. The people who worked there were very friendly but the instructor told us that he wouldn't be out there on the water with us and to follow the path of the map that was on the wall. Overall we had a great experience/workout (although we did get lost lol. I couldn't remember the map once we got out there) But I would recommend This place to anyone who wants to get out in the water and have some "tiring" fun. I definitely slept well that night � read less


I would totally do this again. Fugi was our on your guide. It was cloudy, so the sunset wasn't the greatest but bei... read moreI would totally do this again. Fugi was our on your guide. It was cloudy, so the sunset wasn't the greatest but being able to have the Skyline in the background at night was amazing. They have lockers for you. Also make sure you bring some flip flops otherwise you have to walk across the street barefooted. read less


Poor Customer Service. Don't use the Groupon, we had so much trouble with reserving a spot for our bachelorette party. E... read morePoor Customer Service. Don't use the Groupon, we had so much trouble with reserving a spot for our bachelorette party. Even called ahead for help. Ended up having to pay for cash up front and then cancel our already paid for Groupon. The employees are not friendly and will talk down to you. Would not recommend. read less


We rented the double kayak yesterday and paddled over to monument island. The kayak has a wheel on the end of it so it ... read moreWe rented the double kayak yesterday and paddled over to monument island. The kayak has a wheel on the end of it so it is easy to wheel over to the launch ramp. It only took about 30 mins to get to the uninhabited island (which was closed due to "covid"), but we were able to lay the kayak against the sandbar beach and lounge around for a while. The staff were super nice and friendly. The double kayak was large so we were very comfortable in it. The paddles were nice and light and easy to use. Easy launch site. There was plentiful street parking available both times we went to check it out, then pick up the rental on a different day. Just perfect experience. read less
CE Institute 9/14/2020
